Tap the X in the upper right corner of the TeamViewer QuickSupport app.

Tap the TeamViewer QuickSupport app icon. To close a remote control session from the desktop: To close a remote control session from the device You should now see the remote control session displayed on your screen. The device user should then see a prompt similar to the one below. The required session ID is automatically displayed on the device.

If the TeamViewer QuickSupport app does not launch on the device, ask the device user to tap the icon.

If your browser has pop-up blocking enabled, then allow pop-ups for your Ivanti EPMM URL.

Launch the TeamViewer 10 application when prompted.

If a page requesting a session ID displays, ignore it.

Select Actions > Android Only > Remote Control.

Confirm that the device is supported by for Android.

In the Devices page, select the entry for the device.

In the Admin Portal, go to Devices & Users > Devices.

It should be displayed in the Ivanti EPMM app catalog on the device.

Users can then accept the remote assistance request.This section explains how to start a for Android remote control session.Īsk the device user to install the TeamViewer QuickSupport app. A notification also appears when the app opens. When you start a remote session, users see a notification flag on the Company Portal app icon on their device. When finished, close the TeamViewer window. For full details of what you can do, see the TeamViewer community page (opens TeamViewer's web site). In TeamViewer, you can complete a range of actions on the device, including taking control of the device. After Intune connects to the TeamViewer service, you'll see some information about the device.From the list, select the device that you want to remotely administer > New Remote Assistance Session.In the the Microsoft Endpoint Manager admin center.Enter your TeamViewer license credentials, and then Sign In.Īfter the connector is configured, you're ready to remotely administer a device. A web page opens to the TeamViewer site.Select Log in to TeamViewer to authorize.Select Connect, and accept the license agreement.Select Tenant administration > Connectors and tokens > TeamViewer Connector.Sign in to the Microsoft Endpoint Manager admin center.To provide remote assistance to devices, configure the Intune TeamViewer connector using the following steps:

TeamViewer is not supported on GCC High environments.

Join teamviewer remote control session